999dk Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") describes how 999dk ("we", "us", "the Operator") collects, uses, stores, discloses, and protects personal data about registered users and visitors ("you", "the Player") of the 999dk Platform operated at https://999dk.vip. This Policy applies to all personal data processed through the Platform, whether collected via the website, through customer support communications, or in connection with payment transactions processed via bKash, Nagad, Rocket, Upay, Visa, or Mastercard.

By registering an account, depositing funds, or otherwise using the 999dk Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not consent to the collection and use of your personal data in the manner described, you should not use the Platform. This Policy should be read together with the 999dk Terms and Conditions, which also apply to your use of the Platform.

What Personal Data We Collect

999dk collects the following categories of personal data from Players. The table below outlines each category, its source, and the reason it is collected:

999dk does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health information. If you contact 999dk support and voluntarily disclose sensitive personal information in the course of a conversation (for example, disclosing a health condition in the context of a responsible gaming request), that information will be treated with the highest level of confidentiality and will not be used for any purpose other than responding to your specific request.

How We Use Your Personal Data

999dk uses personal data collected from Players for specific, defined purposes only. We do not use personal data for purposes beyond those listed below without first obtaining your explicit consent:

• Account management: to create, maintain, and administer your 999dk account, including account security, password reset, and session management.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
• Identity verification (KYC): to verify your identity and age in compliance with our Terms and Conditions, and to satisfy applicable anti-money laundering and know-your-customer obligations.
• Customer support: to respond to your enquiries, complaints, or support requests submitted via the 999dk support channel, email, or any other contact method offered by the Platform.
• Fraud prevention and security: to monitor platform activity for unusual or suspicious behaviour, to detect and prevent fraud, account takeover, and financial crime, and to share relevant data with payment providers where necessary to investigate suspected fraud.
• Marketing communications: to send you promotional offers, bonus notifications, and seasonal promotions relevant to your account activity — but only where you have opted in to receive such communications. You may withdraw this consent at any time.

999dk does not use personal data for automated decision-making or profiling that produces legal or similarly significant effects on Players without human review. All account restriction decisions involving potential rule violations are reviewed by a member of the 999dk compliance team before any permanent action is taken.

Legal Basis for Processing

999dk processes personal data on one or more of the following legal bases, depending on the category of data and the purpose of processing:

• Contractual necessity: processing that is necessary to perform the contract between you and 999dk (i.e., the Terms and Conditions), including account management, payment processing, and game access.
• Legal obligation: processing necessary to comply with applicable legal requirements, including KYC identity verification, anti-money laundering record-keeping, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing necessary for the purposes of 999dk's legitimate interests, including fraud prevention, platform security, and improving the Player experience — provided those interests are not overridden by your own privacy rights.
• Consent: processing for purposes such as sending marketing communications, where your specific consent has been obtained. You may withdraw consent at any time by contacting support or adjusting your communication preferences.

Where processing is based on consent, withdrawal of that consent does not affect the lawfulness of processing carried out before the withdrawal. Withdrawal of consent for marketing communications does not affect your access to the Platform or your account.

Disclosure of Personal Data to Third Parties

999dk does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in order to operate the Platform and deliver services to you, 999dk may share personal data with the following categories of third parties:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card payment processors receive the minimum transaction data required to process deposits and withdrawals on your behalf.
• Game technology providers: Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and other licensed game studios may receive session identifiers and wager data necessary to deliver game services. These providers are contractually prohibited from using Player data for their own marketing purposes.
• Identity verification services: third-party KYC verification providers may receive copies of identity documents submitted by Players for the purpose of verifying identity and age. These providers operate under strict data processing agreements with 999dk.
• Regulatory and law enforcement authorities: 999dk will disclose personal data to government agencies, regulatory bodies, or law enforcement authorities when required to do so by applicable law, court order, or lawful regulatory request. In such cases, 999dk will disclose only the minimum data required to satisfy the legal obligation.
• Fraud prevention networks: in cases of suspected fraud or financial crime, 999dk may share relevant account and transaction data with payment providers, banking partners, or industry fraud prevention organisations to protect the integrity of the Platform and its players.

All third parties with whom 999dk shares personal data are required to handle that data in accordance with applicable privacy and data protection standards. 999dk does not permit third-party service providers to use Player data for purposes beyond those for which it was disclosed.

Data Retention

999dk retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention principles apply:

• Active account data: personal data associated with an active 999dk account is retained for the duration of the account's active status and for a period of up to 5 years following voluntary account closure.
• Financial and transaction records: transaction data, deposit and withdrawal records, and associated financial data are retained for a minimum of 7 years following the date of the transaction, in accordance with applicable financial record-keeping obligations.
• KYC documents: identity verification documents are retained for the duration of the account and for up to 5 years following account closure, unless a longer retention period is required by law.
• Accounts closed for breach: where an account has been closed by 999dk due to a breach of the Terms and Conditions, relevant data associated with that account may be retained indefinitely to prevent the individual from re-registering and to protect the Platform from future abuse.

When personal data is no longer required and no legal retention obligation applies, 999dk will securely delete or anonymise the data so that it can no longer be linked to an identifiable individual. Anonymised aggregate data (for example, aggregated game statistics with all personal identifiers removed) may be retained indefinitely for analytical purposes.

Cookies and Tracking Technologies

The 999dk Platform uses cookies and similar tracking technologies to operate core site functionality, enhance the Player experience, and gather analytical data that helps us improve the Platform. The following types of cookies are used on the Platform:

• Strictly necessary cookies: these cookies are essential for the Platform to function and cannot be switched off. They are typically set in response to actions you take, such as logging in, depositing funds, or setting your preferences. These cookies do not store any personally identifiable information beyond a session token.
• Analytics cookies: these cookies help us understand how Players interact with the Platform, which pages are most visited, and how navigation flows between sections. This data is collected in aggregate form and is used to improve Platform design and usability. Analytics data is not linked to individual Player profiles.
• Session cookies: temporary cookies that are erased when you close your browser. These are used to maintain your login session and game state during a single visit to the Platform.
• Persistent cookies: cookies that remain on your device for a set period after your visit. These are used to remember your language preferences and certain account settings so you do not need to reconfigure them on each visit.
• Third-party game provider cookies: certain game providers (including Evolution Gaming and Pragmatic Play) may set their own cookies in the context of delivering game content within the Platform. These cookies are governed by the respective provider's own privacy policy.

Most mobile browsers allow you to refuse or delete cookies through the browser settings menu. Please note that disabling strictly necessary cookies may impair the functionality of the 999dk Platform or prevent you from logging in to your account.

Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 999dk. To exercise any of these rights, please contact the 999dk support team using the contact details at the bottom of this page:

• Right of access: you have the right to request a copy of the personal data that 999dk holds about you, along with information about how that data is being used. 999dk will respond to access requests within 30 days.
• Right to rectification: if any personal data held by 999dk about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account settings.
• Right to erasure: you may request that 999dk delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to any overriding legal obligation to retain records.
• Right to restriction: you may request that 999dk restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: where processing is based on 999dk's legitimate interests, you have the right to object to that processing. 999dk will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent (for example, receiving marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences.

999dk will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case 999dk will notify you of the extension and the reason for it. There is no charge for exercising your data rights, unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

Data Security

999dk implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transfers between your device and the Platform, restricted access controls limiting staff access to personal data on a need-to-know basis, secure password hashing protocols, and regular security audits of Platform infrastructure.

Despite these measures, no data transmission over the internet or mobile network can be guaranteed to be completely secure. 999dk cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 999dk will notify affected Players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

Children and Minors

The 999dk Platform is strictly intended for adults aged 21 years and above. 999dk does not knowingly collect personal data from individuals under the age of 21. The Platform's registration process includes an age declaration step, and accounts found to belong to underage individuals are closed immediately in accordance with the Terms and Conditions.

• If you are a parent or guardian and believe that your child has registered an account on the 999dk Platform and provided personal data without your consent, please contact the 999dk support team immediately using the contact details below. Upon verification, 999dk will close the account and delete all associated personal data.
• 999dk may use additional age verification checks, including third-party age verification services, where there are reasonable grounds to suspect that a registered user may be under the age of 21. Participation in any real-money game or betting market is suspended pending the outcome of any such verification check.
• 999dk is committed to preventing underage gambling and actively supports responsible gaming initiatives aimed at protecting young people in Bangladesh from gambling harm.
• If you are concerned about a young person accessing gambling content, we recommend using parental control software on shared devices and ensuring that your 999dk account login credentials are kept private and not accessible to minors.

999dk will cooperate fully with any investigation by a relevant authority into underage access to the Platform and will provide all records and information required to support such an investigation, subject to applicable legal constraints.

Changes to This Privacy Policy

999dk reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, 999dk will notify registered Players by posting a prominent notice on the Platform or by sending a notification to the email address associated with the Player's account. The updated Policy will be published on this page with a revised "Last updated" date.

• Your continued use of the 999dk Platform after the effective date of any amendment to this Policy constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the Platform and contact support to request account closure.
• 999dk recommends that all Players review this Privacy Policy periodically to remain informed of how their personal data is being used and to understand any changes that may affect their rights.
• Previous versions of this Privacy Policy are available upon request by contacting the 999dk support team. 999dk maintains an internal version history of all Policy amendments.

This Privacy Policy does not override or replace any other agreement you have entered into with 999dk. It should be read together with the 999dk Terms and Conditions and the Responsible Gaming policy, all of which form part of the overall agreement governing your use of the Platform.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 999dk handles your personal data, please contact our Data Support team. We aim to respond to all privacy-related enquiries within 5 business days. Our support team is available 24 hours a day, 7 days a week, and can assist in both English and Bangla.

For data rights requests specifically (access, rectification, erasure, restriction, objection, or withdrawal of consent), please include your registered username and the nature of your request in your message to help us process it promptly.

Contact Information

For all privacy-related enquiries, data rights requests, or general questions about how 999dk handles your personal data, please reach out to our support team. We are here to help every day of the week.

Email: [email protected]